We usually collect personal information like name, email id, contact number and such other details during the process of setting up an account with alahasdiamante.com. When browsing a few sections of site without you being a registered member, you will not be able to place an order. We use your contact details so that we can intimate you about the timely offers, which are based on the previous orders and also depends on your interest.


We make use of the personal details for providing you with service requests. For various purposes like troubleshooting problems, collection of fees, for surveys and for providing information on various offers, we need your personal information. We also collect and analyze the demographic and profile data about users activity in our website. We make sure to identify and use the IP address for diagnosing problems in our website.


Our site is featured with strict security measures and due to this, we help in protecting the loss, alteration and misuse of information under our control. If in case you want to change your access of personal account information, we make sure to provide with secure server. Once the information is with us, we make sure to adhere to the stringent security guidelines and protect the same against unauthorized access.


alahasdiamante.com provides to all the users with a chance of opting out of promotional and marketing related services from us on behalf of our partners, after you set up an account.


Shipping of the order from Alahas Diamante App is safe, secure and hassle free. All shipments are insured by our Insurance partner. Every package of product (Jewelry) purchased from alahasdiamante.com will reach to your doorstep in a durable condition and in a tamper-proof packing. Our courier partner is Fed-Ex and the shipping AWB no is provided after we ship the order via Email.

Shipping Charges:

We ship all order through trusted courier partner Fed-Ex and is chargeable depending upon destination country. The same shall be added in checkout process in billing and shipping information page.

Import Taxes and Duties:

We ship the products from Dubai after completing all export documentation, however all shipments undergo custom clearance in each destination country. The custom clearance team of Fed-ex will complete all custom clearance formalities and if customer is liable to pay any import duty and taxes the same shall be informed by Fed-ex team to customer before delivery. Customer need to pay such amount before the taking the delivery. It is thereby advice to all our customers to check their country import rules, duties and taxes before placing the order.

Delivery to Identified Person

Customer have to enter the correct details of Consignee / Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete Address, nearby landmark, postal code and contact number for hassle free delivery.

As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the government recognized below identity proofs or address proof to collect the product:

We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof.

Delivery Location:

Orders can be delivered to only Residential, Commercial Location only. The delivery of the orders cannot be done to any public places like Mall, Hotel, Restaurant, Hostel, On Road etc.

If at all the recipient is unavailable during the time of delivery, Courier Company will try making 3 attempts to deliver the product. In case you are still not reachable/ available, the same will be returned to our office from where the product has been dispatched (Dubai). In case customer does not accept the delivery the return shipping charges along with Import duty in Dubai will be borne by customer and same shall be deducted from customer amount. So please make sure your availability during delivery of the shipment. www.alahasdiamante.com holds the right to change this policy at any time without prior notice. In the event that any changes are made, the revised policy shall be posted on this website.


No Questions Asked Refund Policy

If the customer wishes to return our product, he/she can do so within 14 days. We will ensure that the entire amount is refunded to the customer’s account within 45 working days. Below mentioned conditions are applicable for refund.

If the customers do not like our product, he/ she can send the product back to us within 14days. We will make sure to refund the entire amount back to customer’s account within 45 working days

Refund request can be done by informing our customer care team via email or call. We will send you a reverse packing kit, in which you need to pack the product as it was delivered to you and ship the product back to us at your own cost. Once the product is received and successfully undergoes the quality check, the refund shall be done

This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like insurance certificate, original invoice and product certificate.